FAQ
(FREQUENTLY ASKED QUESTIONS)
WHAT CAN YOU DO?
WE MAKE BALLOON HATS, ANIMALS, CENTER PIECES, ARCHES, COLUMNS AND LARGE DISPLAY PIECES/SCULPTURES
WHERE DO YOU GO?
WE COVER ALL OF WESTERN PENNSYLVANIA, NORTHERN WEST VIRGINIA, EASTERN OHIO AND PORTIONS OF MARYLAND. WE HAVE TRAVELED ACROSS THE COUNTRY TO ACCOMODATE OUR CLIENTS.
WHAT ARE YOUR PRICES?
WE CALCULATE OUR PRICES BASED UPON WHAT EACH CLIENT'S NEEDS ARE. EACH EVENT IS TAILORED TO FIT EACH CLIENT. WE TAKE INTO ACCOUNT THE NUMBER OF GUESTS AT THE EVENT
(THIS GIVES US AN IDEA FOR MATERIAL AND TIME NEEDED) THE LOCATION (TRAVEL COSTS) AND THE DATE (MANY DATES ARE PRIME CALENDAR DATES ....HOLIDAYS, MANY WEEKENDS)
HOW DO I BOOK YOU?
THE FIRST STEP IN BOOKING KAHUNA BALLOONA IS TO CALL OR EMAIL US. THIS WILL HELP US DETERMINE WHAT YOUR NEEDS ARE, WHETHER THE DATE IS OPEN ON OUR CALENDAR. WE WILL THEN PROVIDE YOU A CONFIRMATION LETTER THE DETAILS EVERYTHING FOR EVENT. ONCE YOUR DEPOSIT IS RECEIVED YOUR DATE IS RESERVED.
CANCELLATIONS
KAHUNA BALLOONA RESERVES THE DATE OF YOUR EVENT UPON RECEIVING THE DEPOSIT. DEPOSITS ARE NOT REFUNDABLE. WE WILL WORK WITH EACH CLIENT ON AN INDIVIDUAL BASIS TO PROVIDE A MAKE UP DATE IF THE DATE AND TIME IS AVAILABLE. WE ASK FOR YOUR UNDERSTANDING WHEN DEALING WITH CANCELLATIONS, WE HAVE COMMITTED THE DATE AND TIME AND MATERIALS UPON BOOKING, THUS WE HAVE REFUSED OTHERS TO BOOK YOUR EVENT AND WE HAVE ORDERED FRESH MATERIALS FOR YOUR EVENT. REST ASSURED WE WILL WORK WITH YOU TO RESCHEDULE YOUR EVENT.
PAYMENT
THE DEPOSIT CAN BE SENT BY CHECK OR SOME CASES A CREDIT CARD MAY BE ACCEPTED. THE BALANCE OF THE PAYMENT IS DUE UPON OUR ARRIVAL AND PRIOR TO THE START OF OUR ENTERTAINMENT. WEDDINGS AND SOME EVENTS REQUIRING SPECIALIZED MATERIALS OR TRAVEL COSTS MAY REQUIRE PAYMENT IN FULL ONE WORKING WEEK PRIOR TO THE EVENT DATE.
BOUNCED CHECKS
ANY CHECK OR PAYMENT THAT IS RECEIVED THAT PRODUCES A BANK OR SERVICE CHARGE FOR INSUFFICIENT FUNDS, CLOSED ACCOUNTS, FROZEN ACCOUNTS, ETC. THE CLIENT WILL BE RESPONSIBLE FOR ALL ASSOCIATED FEES. IN ADDITION THERE WILL BE A SERVICE CHARGE EQUAL TO 50% OF THE PAYMENT AMOUNT AND ANY COLLECTION FEES.
RESTITUTION FOR FEES MUST BE PROVIDED IN CASH OR BY MONEY ORDER WITHIN 7 BUSINESS DAYS.
